Contrary to popular belief, giving good customer service does not require being an enthusiastic people-person, though that can help. POSITION DESCRIPTION JOB TITLE & CODE: HR Customer Service Specialist (84653) DEPARTMENT: Human Resources REPORTS TO: Supervisor, HR Customer Service This free customer service agent job description sample template can help you attract an innovative and experienced customer service agent to your company. Customer Service Specialist Duties & Responsibilities 10. Minneapolis, MN. Customer service specialists communicate important information about the products and services their employers provide. Make sure to add requirements, benefits, and perks specific to the role and your company. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. As a Call Center Customer Service Agent, you love helping people; you’re compassionate, you listen; you’re good at addressing customer inquiries regarding company products and services and their account and billing issues. Customer Service Specialist Job summary 10. Customer Service Representative Job Description, Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns, Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, Update customer information in the customer service database during and after each call, Work with the management team to stay updated on product knowledge and be informed of any changes in company policies, Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers, Diploma required (Associate degree in a business related field preferred), Ability to remain professional and courteous with customers at all times, Must be available to work occasional nights, holidays and weekends, Excellent verbal and written communication skills. Customer Service Manager [Intro Paragraph] We suggest starting your customer service manager job description with a marketing summary of your company.The summary should include strong reasons why your company stands out compared to its rivals and should get job … SOME PERKS OF WORKING AT BOLD OUTSTANDING COVERAGE Competitive salary, bonus, 401(k) plan,READ MORE The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work. Customer service specialists answer customer questions and take care of customer complaints, with the goal of … • Customer Service Job Descriptions. Crispety January 20, 2011 . Customer Service Specialist jobs. According to the 2019 OfficeTeam Salary Guide, the starting salary midpoint for a call center representative is $32,500. Some customer service specialists may earn bonuses for meeting certain goals, and these include handling calls quickly and resolving customer issues as proven through customer satisfaction surveys. The job responsibilities that are normally shouldered by these specialists include responding to customer’s inquiries, guiding customers in the purchasing processes, making product or service recommendations, resolving complaints and registering technical issues of … Job description for Customer Service Representative II. • Provides customer service in a timely manner via several means which include email, face to face … Feel free to revise this job description to meet your specific job duties and job requirements. Customer Service Specialists ensure a high level of customer satisfaction and perform a variety of tasks such as resolving complaints, providing instructions, answering or referring inquiries and implementing procedures. ). Customer Service Specialist Duties & Responsibilities 10. There is no licensure or special training required prior to employment; candidates are trained on-site. Senior Customer Service Specialist. Required Knowledge, Skills and Abilities•Has a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.•Possesses the ability to communicate effectively in person, over the phone and via text.•Has strong leadership skills and the ability to work with others to resolve customer complaints.•Exhibits self-motivation, the ability to multitask and pay close attention to small details.•Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise.•Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.•Displays the ability to work in a collaborative and team oriented environment. Support agency by processing new business and renewals. 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