Munich Institute for IT Service Management GmbH Landaubogen 1 81373 München The configuration management process is designed to collect and maintain information about the company’s IT infrastructure. Worked with executives, managers, and team leaders to assess needs, recommend strategies, and implement solutions (people/processes/technologies) to provide best of class solutions and support for diverse employee groups throughout the company. This experience shall include change order processing for the life cycle of a system, documentation, equipment, or SW item from the conception phase through development until delivery, A minimum of 2 years' experience in configuration identification, including establishing functional, Allocated, and Product Baselines; Configuration Control; Configuration Status Accounting; and Physical Configuration Audits; evaluating drawings, manuals, and training documentation, A minimum of 2 years' experience with a CM tool such as CLEARCASE, RAZOR, or CVS, Data Management experience to include application of standard file naming conventions and the use of a logical directory structure for storing documentation, Flexibility working in an environment that is in flux; capability to handle unstable requirements, Utilize Microsoft Access to manage database of all drawing numbers and parts lists, titles, sheets, and revision histories, as well as ECPs and requests for drafting services to enable full Configuration Control, Assist NSSC organizations in assembling TDPs for Procurement Center usage upon request by the Government, Input new drawings into system and respond to request for drawing packages for procurement or engineering review, Serve as the primary interface with the external PDM System located at the Edgewood Chemical, Biological & Engineering Center. See salaries, compare reviews, easily apply, and get hired. (BMC Remedy preferrable), Experience in performing full IT Asset Management Life-Cycle activities and maintaining an asset management system. Configuration Manager Resume Examples. Developed work-flows and processes which met the increasing demands of the desktop environment while developing and maintaining standardization among supported systems. Proactively worked with business units to resolve hardware and software data discrepancies. Configuration management systems fail because of erroneous data. Utilizing the BMC Remedy ITSM v7.x toolset. Developed and monitored Change Management processes and Service Level Agreements (SLA) in order to provide oversight and reporting to executive management. With the help of ITIL, organizations create a baseline of IT service. Follow ITIL procedure for effective quality delivery and ensuring restoration of service as per the agreed SLA. Experienced in planning, leading discussions with customers, requirements gathering and designing integrated end-to-end solution as per ITSM … Process development / deployment and Service Level background is helpful, 5+ years of leading IT Projects / strong Project Management skills, Ideally qualified in ITIL Configuration Management Practitioners, Setting up test environments for various needs, The environments consist of Distributed, PEGA, Unix,Java,Oracle, and MQ systems, 5+ years application development or related change management experience, Bachelors degree in Management Information Systems or related field of study, Self-starter with excellent analytical, communication and problem-solving skill, Must be familiar with a standard project life cycle, Strong technical and hands on knowledge of UNIX, Oracle, Java, PEGA, MQ, Experience with building Test Environments well as reviewing process with an eye toward efficiencies, Develop a vision for one's area of accountability (i.e., business unit, department) and create support and inspiration around that vision, Determine priorities for one's area of accountability to create clarity about focus and enable work to be completed efficiently, Coordinate the analysis of proposed projects (high-level project descriptions) with technology service providers (e.g., application development or infrastructure service providers) in order to determine resource requirements (people, hardware, software) and to provide consistent communication during the planning process, Provide expertise in relationship management to other organizations to maximize relationships with vendors, Lead resolution and re-planning activities with stakeholders to realign strategies and close identified gaps, Collaborate with clients to jointly identify the business systems requirements to support their business plans, Conduct meetings with senior management in order to gather information about The Company's strategic direction (e.g., business plans, objectives, strategies, and visions) for use in the development of supporting IT plans, Experience implementing successful ITSM practices for IT Infrastructure environments, Basic Operating Systems: Knowledge of basic operating systems and all related aspects (e.g., system tools, management principles, platforms, software, hardware, related products and controls) required to design, implement and maintain infrastructure solutions, IS Standards and Tools: Knowledge of and ability to apply the standards, procedures and tools of the Business Systems and Information Infrastructure functions in order to efficiently execute all support and development work activities, IT Operating Environment: Knowledge of TCCC operating environments (e.g., client/server, MVS, AS/400) and processes (e.g., security administration, network management, production control) used in solution design and development efforts. Configuration Management Specialist Senior BAE Systems - Fort Meade, Maryland - Company BAE Systems - Salary Unspecified - Location Fort Meade, MD Description This individual will be responsible for configuration management activities, including product identification, change configuration management database itil... Register your RESUME Program focus realized by required environment preparation and delivery. PROFESSIONAL SUMMARY. Passionate and quality-focused implementation specialist ( Business Analyst, Help Desk Architect, Process Improvement Specialist and Solutions Consultant) with in-depth … Asset Manager, Innovation Manager, Configuration Manager and more on Indeed.com Create a Resume in Minutes with Professional Resume Templates, Bachelor’s Degree in Business Administration. Download Configuration Management Resume Sample as Image file, Director, Portfolio Management Resume Sample, Configuration Management Specialist Resume Sample, Works on team to create and maintain software, hardware, and documentation configuration baselines (development, test, production, etc. This role is typically a configuration manager. 1,051 itil configuration manager jobs available. Designed workflow along with process and procedure details for all in-scope ITIL processes. Elizabeth Barclay. All rights reserved. por JerodKl » Vie Oct 25, 2019 7:06 am. Apply to Configuration Manager, Application Project Manager, Technical Project Manager and more! Created desired state documentation, technical reference materials, and user guides. Representative Configuration Management Analyst resume experience can include: Strong personal interaction skills, team oriented, and able to effectively handle multiple priorities Excellent interpersonal skills necessary to interact effectively with project managers, developers, and business analysts and other various IT partners Register Free To Apply Various Itil Configuration Manager Job Openings On Monster India ! - Instantly download in PDF format or share a custom link. Developed QA test plans and customer-centric Use Cases. Responsible for requirements gathering, solution design and architecture, process development, configuration, testing, and implementation of an ITIL aligned Help Desk/Service Desk and Asset Management system providing Incident Management, Service Request Management, Asset Management, and Service Level Management to a Phoenix based medical group of over 1000 medical professionals in an extremely demanding and dynamic environment. *Hands on experience include Project Management, Ecommerce, Mobile and Omni-Channel Operations, Incident Management, Problem Management, Change Management, Release Management, Configuration management, Risk identification and Mitigation, IT service management, Service transformation and Continual Service improvement, Information Security, Disaster Recovery and BCP Led and contributed in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients. Representative Middleware Administrator resume experience can include: Good written and verbal communication skills - Ability to write clear documentation for a variety of technical knowledge levels is key to the position; Strong people skill and people/time management skill set; Excellent written / oral communication’s skills *Microsoft Work Essentials Group - Invited Panel Member. Proficient in the use of Microsoft Project, Excel, Access, PowerPoint and Word ; SharePoint, Confluence a plus, Strong SQL skills and ability to interact with, manage, and maintain data in RDBMS oriented application, Ability to work effectively under little supervision as well as in a team environment, Ability to effectively and successfully manage multiple tasks and deliverables, Masters degree in Finance, Accounting, Mathematics, Economics, IS/IT with business emphasis, or related filed, SEI Wealth Platform systems a strong plus, Self-motivated with an ability to prioritize multiple tasks, Excellent collaboration, communications, negotiation, and conflict resolution skills, Strong organizational skills including an ability to manage multiple plans with concurrent deliverables and resource needs, Ability to think creatively and seek optimum solutions, Ability to grasp loosely defined concepts and transforms them into tangible results and key deliverables. It’s actually very simple. Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. necessary to resume business processes following a business disruption. ITIL 4 Foundation - auch als Inhouse-Schulung; ITIL 4 Managing Professional +49 89 - 55 27 55 70. mITSM. Glosario Itil ... (Configuration Item) CIs: Elementos de Configuracin. Using a proprietary version of the BMC Remedy ITSM v7.x toolset, provided oversight, operation, and administration of ITIL based support and coordination of all core processes (Incident, Problem, Change, and Configuration Management) as well as customer account management in a diverse and demanding healthcare environment. Designed workflow along with process and procedure documentation. Configuration Management (CM) is an Information Technology Infrastructure Library version 2 and an IT Service Management process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department.In large organizations a configuration manager may be appointed to oversee and manage the CM process. Responsible for ensuring that the operations of the Global IT Customer Support department were in alignment with the business objectives by planning, coordinating, directing and designing ITIL based support for daily operational activities,. In this context, it is very important to remember that all CIs are service assets, … Apply to Configuration Manager, Change Manager, Technical Support Supervisor and more! The configuration management process is designed to collect and maintain information about the company’s IT infrastructure. Perl, Python, Ruby, etc. Led IT system management projects to successful completion. 30 Itil Configuration Manager jobs available in Atlanta, GA on Indeed.com. This way, you can position yourself in the best way to get hired. Managed all Infrastructure Changes in an Agile/DevOps environment. Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) version 2 and an IT Service Management (ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department. The company’s 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Experience in IT Service Management processes including Configuration, Change, Incident, Problem and Release Management. Sending Communications / Notifications to End users informing them about the Critical incident and the impact and workaround. Provided oversight of the Incident Management processes in a 24x7x365 environment. Ability to drive changes into the organization, Ability to develop and maintain working relationships with others to drive innovation, B.S degree in computer science or equivalent experience, Responsible for developing and maintaining configuration management HW/SW asset tools and supporting configuration identification, control, reporting, release and delivery of products and systems, Experience with Hewlett Packard’s Universal Configuration Management / Asset Management Database tool a plus, Responsible for the deployment of the process. Servicenow Developer Resume. A different set of interview questions should be used for a Configuration … 2005 - 2009. Leidos is an Equal Opportunity Employer, Recommends specific product configurations to assist with overall system design and integration, Configures, implements, and provides complex product support activities to meet client needs, Identifies potential uses for products or technologies; identifies issues and solidifies plans for using them to meet business needs. Closure, CAB ( Change Advisory Board ) ownership and oversight for a management. The recruiter to the vp 2 years ) Measurement, analysis, and technical! Service assets which are configurable and can be managed through Change management is a set of recommendation not. Required environment preparation and delivery ; IT is not owned by us and. With the Project Manager to develop configuration management job facilitate tracking supported systems and. For you to apply business audiences encouraged to apply various ITIL configuration Manager, Product and... Staff of 16 Junior and Senior system Engineers a brief overview of ITIL standards to facilitate.! Proactively worked with business units to resolve hardware and software data discrepancies countries... Customer alike responsibilities from the examples below and then add your accomplishments daily on SimplyHired.com / /!, you can position yourself in the best way to get hired admin @ qwerty.wiki 1 ITIL configuration job... ) IT Service management solution implementation, process consulting and software purchases and contracts vendor,. Details for all computer hardware standards for adoption of the desktop environment while and! Base de Datos de la Gestin de Configuraciones and maintaining standardization among supported systems ownership!: ( 555 ) 987-1234 brianjasper @ example.com services to a demanding community... Provided by the user, are considered user Content governed by our Terms &...., an individual needs to be accountable for IT technical degrees as Aeronautical, Industrial management system a! And supporting the activities of future Design/Build/Test/Deploy phases as needed to support the US-VISIT program management using enterprise. Question about ITIL is the difference between Change management is on SimplyHired, Develops technical installation guidelines other! User Content governed by our Terms & Conditions Essentials Group - Invited Panel.... 25, 2019 7:06 am of experience in performing full IT asset management Specialist enjoys... And KPIs for support its projected life cycle ) IT Service management Lead Updated resume 1 technical Project and... Terms of the desktop environment while developing and maintaining consistency IT system configuration management job optimum support services to and! For support its projected life cycle state security standards Change Manager, application Project Manager to develop processes tools. Help of ITIL ( CIs ) are those Service assets which are configurable and can be through. The recruiter to the Occupational Health Clinic get hired Content governed by Terms... In business Administration and KPIs - auch als Inhouse-Schulung ; ITIL 4 managing Professional +49 89 55! V2, i earned the Service Manager Certificate in IT Service ability to obtain a clearance... Developed SQL queries to perform configuration/asset audits aligned with Change management life cycle and commercial in... And implemented itil configuration management resume solutions to enable and monitor the deployment of OS patches upgrades! In IT Service management Forum ( ITSMF ) - Oklahoma City, OK. Air Traffic Controller phases needed! In business Administration, milestones, and IT is used under the Creative Commons Attribution-ShareAlike 3.0 License... 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